Draft. This document is still being written and reviewed. It shows what we intend, and the final version may change.

Bedrock Dictate Refund Policy

Last updated: 30 October 2026

The short version

Try before you pay: the free plan and the 7-day Pro trial cost nothing, and the trial needs no card.
In the EU or the UK? You can cancel a purchase within 14 days for a full refund.
Everywhere else: Bedrock Dictate is a digital product, so refunds are not given as standard. We still refund where the law requires it or where something went wrong on our side, and we review any other request individually.
Cancel any time. Pro keeps working until the end of the period you paid for, and you are not charged again.
Before a yearly plan renews, we email you 30 days, 7 days and 1 day ahead, so a renewal never comes as a surprise.

Who processes your payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Customers in the EU and the UK

If you live in the European Union or the United Kingdom, you have the right to cancel a purchase within 14 days of paying, including a renewal, for a full refund. You do not need to give a reason. To use it, email [email protected] from the email address on your account, or contact Paddle through the link on your receipt, within the 14 days.

Customers everywhere else

Bedrock Dictate is a digital product that starts working as soon as you pay, so refunds are not given as standard. That is why the free plan and the free trial exist: to let you try everything first.

We still refund:

Where the law where you live requires it.
Where something went wrong on our side, such as being charged twice, or a payment taken after you had cancelled.

For any other situation, write to [email protected]. We review each request individually and consider the circumstances.

After a refund

When a refund is given, your account goes back to the free plan straight away. Your settings and the dictations on your PC are not affected.

Cancelling

You can cancel Pro at any time in the app (Profile, Manage subscription), or through the link on your Paddle receipt. You keep Pro until the end of the period you already paid for, and you are not charged again. Your account then moves to the free plan. You can close your account from the app once the time you paid for has ended, or sooner by emailing us.

Your rights

This policy does not limit any rights you have under the consumer law of the country, state or province where you live.

Contact

Questions about a payment or a refund: [email protected].

Version 2026-09-30-draft